Last Updated: 28/12/2024

Welcome to Oops a Daisy! Please read these Terms of Service ("Terms") carefully before purchasing from us. By placing an order, you agree to these Terms. If you do not agree, you may not complete your purchase.

1. Overview

Oops a Daisy ("we," "us," or "our") specializes in handmade baby and toddler clothing. Each item is crafted with care and attention to detail. By purchasing, you acknowledge that all products are handmade and may vary slightly from pictures shown on our website or social media platforms.

2. Placing an Order

2.1 Handmade Items
All of our clothing is handmade to order unless explicitly listed as “ready to post.” Due to the handmade nature of our products, items may not look identical to the photographs shown in listings. While we strive for consistency and quality, slight variations or small imperfections may occur, adding to the uniqueness of each piece.

2.2 Care Instructions
Care instructions are provided on the product listings and on a care card included with your order. It is the customer's responsibility to follow these instructions. Oops a Daisy cannot be held responsible for any damage caused by failure to adhere to these care guidelines.

2.3 Turnaround Time
We aim to dispatch orders within the estimated turnaround time specified at the time of purchase. However, delays may occasionally occur due to unforeseen circumstances beyond our control. In such cases, we will notify you promptly and keep you updated regarding the status of your order.

3. Payments and Pricing

3.1 Pricing
All prices are listed in GBP (£) and are subject to change without notice. Once an order is placed, the price at the time of purchase will apply.

3.2 Payment Methods
We accept payments via [Payment Methods, e.g., Credit/Debit Card, PayPal, etc.]. Orders will only be processed once payment has been successfully received.

4. Shipping and Delivery

4.1 Shipping Times
Shipping times vary depending on your location and the selected shipping method. Estimated delivery times will be provided during checkout, but please note these are estimates and not guarantees.

4.2 Delays
We are not responsible for shipping delays caused by postal services or other external factors.

5. Returns and Exchanges

5.1 Returns Policy
If there is a problem with your order, please notify us within 14 days of receiving your order to arrange an exchange or return. All returned items must be in unworn and unused condition.

As we are a small business, the cost of return shipping must be covered by the customer.

5.2 Contact Information
To initiate a return or exchange, please email us at chrissie@oopsadaisy.uk or use the "Contact Us" form on our website.

6. Liability

Oops a Daisy is not liable for any damages resulting from the misuse of our products, failure to follow care instructions, or any circumstances beyond our control.

7. Amendments

We reserve the right to update these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information

If you have any questions about these Terms or your order, please contact us at:

• Email: chrissie@oopsadaisy.uk

• Website Contact Form: Click here